This privacy statement explains the personal data Sound Training for Reading Ltd Trading as Lexonik collects through our interactions with you for Lexonik Courses and how we use that data. Sound Training Ltd is committed to complying with the requirements of the General Data Protection Regulation (GDPR) and is registered with the Information Commissioner’s Office.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
We may collect the following information:
Your email address
Your course progress and completion
Reasons for collection:
We require this information to understand your needs and provide you with the service, and in particular for the following reasons:
We may use the information to improve our products and services.
Student data is used to track progress and course completion for those students enrolled on Lexonik Courses.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of these emails at any time by using the opt-out link at the bottom of any promotional email or by contacting email@example.com.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
Securing personal data:
We will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Any data we collect on your Lexonik Course interaction is for the purpose of internal research and product development. When this analysis is performed, it may be used for marketing purposes. In this case, all data is anonymised.
Updating your information:
You can inform us about updating your account information by emailing firstname.lastname@example.org. In any case, we will confirm your identity before we make any changes.
How will we use your personal information?
To contact you in order to provide you with the service you have subscribed to
To update you on relevant product developments
To troubleshoot any technical issues.
To send you course updates.
To track your progress through the course
To provide you with your end of course certificate
Subject Access Requests
If you wish to make a request for ‘personal data’ under the GDPR guidelines, you can email us at email@example.com. Please supply as much detail as possible or complete our ‘data access request form’, which can be obtained by contacting the above email address, in order that we provide the most relevant information in relation to your request. A fee may be charged for administration in some circumstances and we will respond within one month from the receipt of the request.
How long is data kept?
To ensure that Sound Training for Reading Ltd Trading as Lexonik does not hold information in perpetuity, it has set criteria for the deletion of unused data depending on the nature of said data which is in line with GDPR.
Who has access to your data?
In the interests of best customer care, members of the Sound Training team have access to certain categories of data relevant to the services they provide.
Sound Training stores the data you provide us with on this website and our secure CRM system. Any credit card details you provided to our ecommerce provider PayPal at the point of payment are protected by their encrypted payment service. Minimal proof of payment details (credit card details are not stored) are held securely in our company PayPal account to record your purchase and for service delivery purposes.
We take reasonable steps to ensure data is kept accurate and up to date. To ensure we fulfil this responsibility, we have policies and procedures in place to check accuracy and to update data. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes.
In the unlikely event of a data breach, Sound Training will follow our Data Breach policy which is in line with GDPR and ICO guidance.
Our appointed data compliance officer will evaluate the risk to individual(s) concerned and the size of the breach. If it is deemed that there is a risk to individual(s) or if the breach affects a large data size, we will notify the ICO within 72 hours. Our data compliance officers can be contacted by emailing firstname.lastname@example.org
Updated 14th January 2022